The Propertymark Conduct and Membership Rules, (specifically the rules for handling Client Money), as required by Section 5 (2) (b) The Client Money Protection Schemes for Property Agents (Approval and Designation of Schemes) Regulations 2018.
The Ombudsman’s resolutions are designed to achieve a full and final settlement of the dispute and all claims made by either party. The Ombudsman can, where appropriate, make compensatory awards in individual cases up to a maximum of £25,000 for actual and quantifiable loss and/or for aggravation, distress and/or inconvenience caused by the actions of an agent.
